Computer Technician Resume

Work Experience

Barden Bearing Corp, Chicago, IL (June 2008 to June 2013)
Computer Technician

  • Provided desktop support for businesses in southern Connecticut.
  • Troubleshot computer malfunctions and provided repair for both hardware and software issues.
  • Replaced defective components such as hard drives, memory, motherboards and patch cables.
  • Installed and configured desktop applications and peripheral devices.
  • Loaded desktop and laptop computer images using NetInstall and Ghost software.
  • Upgraded the O/S, installed patches and removed spyware and viruses.
  • Used Active Directory to add and remove computers and users from the Domain.
  • Relocated computer equipment to new locations and kept a database of their location.
  • Updated the service tickets using Remedy or Magic software.
  • Trained users on software and computer procedures and policies.
  • Occasionally Installed and configured Cisco routers and switches.

City of Stamford, Stamford, CT (January 2003 to January 2007)
Computer Technician

  • Established Stamford’s first educational computer network for the Stamford Public School System.
  • Setup and maintained 18 computer labs for the Public School System.
  • Installed and configured file servers, workstations, printers, scanners and other peripheral devices.
  • Loaded the NOS onto the servers and insured workstation and printer connectivity.
  • Administered network security by creating user accounts, user groups using NDS and Active Directory.
  • Managed file rights and folder permissions.
  • Installed applications and setup the user’s desktop to meet with the instructor’s needs.
  • Successfully completed over seven thousand hardware and software computer repairs in a timely manor.
  • Upgraded older computers and created and maintained workstation images using Ghost Software.
  • By overseeing the Helpdesk I played an active role in insuring customer satisfaction.
  • Evaluated and assigned service calls and provided daily phone support for technical problems.
  • Wrote installation and repair procedures and participated in various IT projects.
  • Directed the work of three Desktop Technicians and inspected the work of outside vendors to insure contractual compliance.

Elixer Electronics, Norwalk, CT (February 2000 to December 2003)
Computer Technician

  • Analyzed and resolved software and hardware malfunctions and kept records of the repairs.
  • Built custom generic workstations to customer specifications.
  • Installed motherboards, hard drives, modems, network cards and other peripheral devices.
  • Provided Network administration on Novell network by creating User and Group accounts.
  • Managed user file and security rights.
  • Worked closely with the sales department providing technical expertise during sales visits.

Executive Business Machines, Fairfield, CT (March 1997 to January 2000)
Field Service Technician

  • Provided field service and support for I.B.M, Xerox, and Compaq office equipment.
  • Troubleshot equipment problems and performed both hardware and software repairs.
  • Installed system boards, hard drives, LCD’s and various Interface cards.
  • Installed a wide variety of programs, operating systems and other peripheral devices.
  • Significantly reduced the number of service calls by aggressive machine maintenance.

Education

MCITP in Enterprise Desktop Support Technician on Windows 7 – Western Technical College, El Paso, TX

CompTIA A+ Certification – Western Technical College, El Paso, TX

BA in Information Technology – Western Technical College, El Paso, TX

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